Returns & Exchanges

At MUAGREECE, we want you to be completely satisfied with your beauty experience, which is why we offer a 14-day return period for unused and unopened products. To maintain hygiene standards and product integrity, items must be returned in their original packaging with all seals intact.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization code.

2

Prepare Your Package

Carefully pack the unused items in their original box, ensuring they are protected for transit to avoid any damage during the shipping process.

3

Ship the Items

Send your package to our Athens distribution center using a tracked shipping service, as MUAGREECE is not responsible for items lost in transit.

4

Receive Your Refund

Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing